Clinic Notices

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Patient Feedback Results

We would like to thank all those patients who participated in our recent Patient Feedback Survey.

As part of our Accreditation process we are required to ask you, our patients, what you think we are doing right and what things you think we could improve.

It was overwhelming to see that on average 96% of all patient ratings about our practice were good, very good, or excellent! We agree with you that the doctors and staff here at Inkerman Medical Group are great, however sometimes not everything goes smoothly.

Waiting times …

We know it can be frustrating when you are kept waiting to see your doctor,however unfortunately at times doctors do run behind due to unforeseen circumstances such as emergencies or patients needing more time for their consultation than anticipated.

Our doctors endeavour to keep your waiting times to a minimum but we do ask for your patience at times when you may be kept waiting. When possible, we try to let you know via SMS, if the doctor is running late.  You are also welcome to call prior to your appointment if the doctor is running on time.

We also ask patients, who think they may need a longer consultation, to discuss this with our reception staff when they book an appointment. Our staff are trained to determine what length of consultation you may need.

Talking to your doctor by phone …

Your doctor is available for phone consultations if you have any questions or require medical advice.  In some cases, the nurse or receptionist may be able to assist you.

You are welcome to book a consultation via our app, AMS Connect, website www.inkermanmedical.com.au or by calling our reception team on 9527 4355.

If your call is urgent, you can ask to speak to speak to one of our nurses.

Have your say …

We take your suggestions and concerns seriously so please feel free to talk to your doctor or one of our staff members about any problems you may have had with our service – if we don’t hear about it, we can’t fix it!

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Renovations Update

We have been working hard over the past few months to enhance our patient experience.  Press here to watch Dr Debbie Herbst take you on a clinic tour showcasing our improvements.

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Medical for Overseas Program/Study/Gap Years

Unfortunately, Medicare does not provide a rebate for Medicals/Paperwork required for overseas programs/Study/Gap years.

For a Standard appointment, the approximate fee is $105. For a Double appointment, the approximate fee is $200.

Please note the fee is based. on the length of the consultation with your doctor.

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Masks

Masks are no longer mandatory, however, in consideration, for other patients and staff in clinics, we ask that you please bring a mask with you if you have any cold and flu symptoms and that the mask is worn, before entering the clinic.

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Results

Your results will be received by your doctor approximately 5 days after your test was performed. If you would like to discuss your results/obtain a copy. Please book an appointment with your doctor via our website.

Patients with non-urgent results requiring review/discussion will be sent a secure SMS or a letter advising them to book an appointment with their doctor. Please note you will be contacted by your doctor or one of our nurses if your results require urgent attention.

You can read more regarding the results process on our FAQ’s page here.